1. Controller
The controller responsible for the processing of personal data through this website is:
Joel Kellerjoel@wenger.realestate
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.
2. General Information
We take the protection of your personal data seriously. We process personal data confidentially and in accordance with the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation.
Personal data means any information relating to an identified or identifiable individual. This may include your name, email address, telephone number, IP address and the content of your enquiry.
3. Visiting This Website
When you access this website, certain technical information may be processed automatically by the hosting infrastructure. This may include:
- IP address
- Date and time of access
- Requested page or file
- Browser type and version
- Device and operating-system information
- Referring website
- Technical error and security information
This information is processed to provide the website, maintain its security and stability, diagnose technical problems and prevent misuse.
Where the GDPR applies, this processing is based on our legitimate interest in operating a secure and reliable website.
Technical log data is retained only for as long as reasonably necessary for security, operational and legal purposes.
4. Hosting
This website is hosted using ChatGPT Sites, a service provided by OpenAI. OpenAI and its technical service providers may process technical access information and other data required to host, maintain, secure and deliver the website.
Depending on the infrastructure used, data may be processed in Switzerland, the European Economic Area or other countries. Where personal data is transferred internationally, appropriate legal and contractual safeguards are used in accordance with applicable data-protection law.
Further information is available in the OpenAI Privacy Policy.
5. Contact and Inquire Forms
When you contact us or submit an availability or price enquiry, we may process the following information:
- First and last name
- Email address
- Telephone number, including country code
- Message or comments, which may include preferred travel dates and number of guests
- Any other information you voluntarily provide
We use this information to:
- Respond to your enquiry
- Provide information about availability and prices
- Prepare a potential rental agreement
- Communicate with you regarding your requested stay
- Comply with legal obligations
- Establish, exercise or defend legal claims where necessary
Where the GDPR applies, processing is based on steps taken at your request before entering into a contract, the performance of a contract, our legitimate interest in responding to enquiries or compliance with legal obligations.
Providing your information is voluntary. However, we may be unable to respond to or process your enquiry without the information marked as required.
6. Communication by Email
If you contact us by email, the information you provide will be transmitted through the relevant email providers and processed for the purpose of responding to your enquiry.
Email communications may not always be fully secure. Please do not send sensitive information, payment-card information or identification documents by unencrypted email unless specifically requested and an appropriate secure method has been agreed upon.
7. Communication via WhatsApp
If you choose to contact us through WhatsApp, your telephone number, profile information, message content and communication metadata may be processed by WhatsApp and companies affiliated with Meta.
WhatsApp may process data outside Switzerland or the European Economic Area. The processing of data by WhatsApp is governed by WhatsApp’s own privacy policy and terms.
Using WhatsApp is voluntary. You may contact us by email instead if you do not wish to use WhatsApp.
Further information is available in the WhatsApp Privacy Policy.
8. Recipients of Personal Data
We disclose personal data only where necessary and legally permitted. Possible recipients include:
- Website hosting and infrastructure providers
- Email and telecommunications providers
- WhatsApp, if you choose this communication channel
- Property owners, managers or authorised staff involved in processing your enquiry
- Housekeeping or other service providers, where required for an agreed stay
- Legal, accounting or professional advisers
- Public authorities, where disclosure is required by law
Service providers receive only the information required to perform their respective services and are expected to process it in accordance with applicable data-protection requirements.
We do not sell personal data.
9. International Data Transfers
Some service providers may process personal data in countries outside Switzerland or the European Economic Area.
If a recipient is located in a country without an officially recognised adequate level of data protection, we rely on appropriate safeguards where required, such as recognised standard contractual clauses, applicable data-protection frameworks or another legally permitted transfer mechanism.
10. Retention Period
We retain personal data only for as long as necessary for the purpose for which it was collected.
Enquiries that do not result in a booking are generally deleted or anonymised within 24 months after the last communication.
Personal data may be retained for a longer period where this is necessary for follow-up communication requested by the individual, compliance with statutory retention obligations, or the establishment, exercise or defence of legal claims.
If a booking or contractual relationship is established, relevant information may be retained for the duration of the contractual relationship and thereafter in accordance with applicable statutory retention requirements.
Once the applicable retention period has expired and no legal or contractual reason for further retention exists, the relevant personal data will be deleted or anonymised.
11. Cookies and Analytics
The hosting provider may use technically necessary cookies or similar technologies to provide, secure and maintain the website.
With your prior consent, we use Google Analytics 4, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to understand how visitors use this website. We block the Google Analytics tag until you choose “Accept cookies”. Rejecting analytics does not affect your access to the website.
After consent, Analytics may process a cookie-based browser identifier, page views, visit and engagement information, browser and device details, approximate location, referral information, and interactions such as opening email or WhatsApp contact options. A contact click indicates an attempt to open that communication channel, not a confirmed message or booking. Our contact events use only fixed channel and form labels; we do not send the names, email addresses, telephone numbers or message text entered in our forms to Analytics. Our page-view setup excludes URL query strings and fragments.
We disable Google signals and advertising personalisation in our website tag and keep advertising storage, advertising user data and advertising personalisation consent denied. We do not use Analytics for personalised advertising.
Analytics uses first-party cookies such as _ga and _ga_B7304ECFBY. Our tag limits their expiry to 180 days without renewing it on each visit; browsers may apply shorter limits. Separately, we remember your acceptance or rejection in your browser’s local storage under hcg-analytics-consent-v1 for up to 180 days, so that we can respect your choice.
Google may also process data in the United States and other countries. International transfers are subject to the safeguards described in section 9 and Google’s applicable contractual arrangements. Google’s retention of user-level and event-level data depends on the retention settings in the Analytics property; aggregated reporting data may be retained separately.
Where the GDPR applies, the basis for this optional analytics processing is your consent. You can change your choice or withdraw consent at any time using “Cookie settings” in the footer or the button below. Withdrawal stops future Analytics collection on this browser and removes accessible Analytics cookies for this website; it does not automatically delete data already processed by Google. It may reload the page. You can also contact us about your data rights.
Further information: Google Privacy Policy and How Google uses information from sites that use its services.
12. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, the transmission of information over the internet cannot be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
13. Your Rights
Subject to applicable law and its requirements, you may have the right to:
- Request information about your personal data
- Obtain a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Withdraw consent with effect for the future
- Request data portability, where applicable
You may exercise these rights by contacting us at joel@wenger.realestate.
We may request reasonable proof of identity before responding to a request. Certain rights may be restricted where processing is required by law or necessary to protect the rights of third parties.
If you believe that your personal data has been processed unlawfully, you may also contact the competent data-protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner.
14. Third-Party Links
This website may contain links to external websites or services. We are not responsible for the content, security or privacy practices of those third parties. Their respective privacy policies apply when you visit their services.
15. Changes to This Privacy Policy
We may update this Privacy Policy if the website, our services or the applicable legal requirements change.
The current version published on this website applies. The date of the latest update is stated at the beginning of this Privacy Policy.